Refund Policy
Last updated: [8/10/2026]
At Daizu, we want you to feel confident trying our products. This Refund Policy explains how our 30-day guarantee works and how to request a refund.
30-Day Risk-Free Guarantee
If you're not completely satisfied with your Daizu purchase, you can request a refund within 30 days of your order date. [Confirm before publishing: does this apply to unopened product only, or opened/used product as well? Many DTC supplement brands allow opened product under a "risk-free" guarantee — confirm your actual policy and update this line accordingly.]
How to Request a Refund
To request a refund, contact us at [Insert contact email, e.g. care@trydaizu.com] within 30 days of your order date. Please include your order number and, if possible, the reason for your return — this helps us keep improving Daizu.
Once your request is received, we will [Insert your actual process, for example: "confirm your refund within X business days" or "provide a return shipping label/address if the product needs to be sent back"].
Processing Time
Approved refunds are typically processed within [Insert number, e.g. 5-10] business days, and will be issued to your original payment method. Please note that it may take additional time for your bank or card issuer to reflect the refund on your statement.
Subscription Orders
If you're on a Subscribe & Save subscription, this guarantee applies to your most recent shipment. To request a refund on a subscription order, follow the same process above within 30 days of that shipment's order date. Canceling your subscription does not automatically issue a refund — if you'd like to cancel and request a refund, please let us know both in your message. You can manage, pause, or cancel your subscription anytime through your account or by contacting us — see our Terms of Service for full subscription details.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us at [Insert contact email] as soon as possible, ideally within [Insert number, e.g. 7] days of delivery, with a photo of the issue if applicable. We'll arrange a replacement or refund at no additional cost to you.
Shipping Costs
[Confirm before publishing: are original shipping costs refunded? Is return shipping (if required) covered by Daizu or the customer? This varies by brand and should reflect your actual policy.]
Non-Refundable Items
[Insert any exceptions here if applicable — for example, gift cards, promotional/free items included in a bundle, or final sale items. If there are no exceptions, this section can be removed.]
Questions
If you have any questions about this Refund Policy or your specific order, reach out to us at [Insert contact email]. We're happy to help.
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These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.